U-Haul Reviews

Check out trusted U-Haul reviews on Kupn to shop wiser

More

General rating

1.0/5.0

Of the 45 reviewers, 0 (0%) recommend this store.

Customer reviews

5

0

4

0

3

0

2

1

1

44

What is your rating for U-Haul?

Share your experience with U-Haul by leaving a review! We carefully review and publish both positive and negative feedback!

Bad experience

Me and my husband has rented many uhal trucks, van, trailers in the past but the last two we rented was a nightmare. Our truck broke down out of town with a trailer and when I called to see if I could drop off the trailer at a closer location, We was told NO to go rent a truck to bring back their trailer to the same location we got it from. After this experience, we will be taking our business to another company including our 4 storage units that we pay $1000.+ every three months!

Did you find this review useful?

0

Ricky V.

Reviewed on: Jul 03, 2023

U haul is DIRTY

Three strikes for this company. 1. Lazy guy wanted my grandpa to get a different hitch and said he would install, since we were moving at the time and had no tools available and then he would let us rent a trailer. We get the hitch but then he changes his mind and won't do it or let us borrow the tools to do it ourselves. 2. Several years later rented a truck for a 24 mile round trip, put approximately 4 gallons in it when I returned it,just to have the skinny punk kid say I had used and not replaced EIGHT MORE GALLONS. Unless U-Hauls $#*!ty old trucks only get 2 mpg with only a half load, then this is a scam. 3. If you rent any of their vehicles make sure and take a time stamped photo of the mileage before and upon returning it ( or better yet avoid u haul like the plague) they either don't keep good account of the mileage on these vehicles or far more likely,they are screwing people on purpose, like charging my best friend for over 200 miles when he went 120 max. I would give them NO stars if I could.

Did you find this review useful?

0

Barrett214

Reviewed on: Jul 02, 2023

1700 Cedar St Helena MT 59601 U-Haul is the worst

Don't do business with these people since you can book online and they will not honor the reservation. Instead they will send you hundreds of miles out of your way after you have already traveled 800 plus miles just to get there. They have other equipment that will work but they will charge you over twice the rental rate for it. Complete scam.

Did you find this review useful?

1

Lambert849

Reviewed on: Jul 01, 2023

Canceled 16 hours prior

They call and cancel 16 hours prior to getting U-Haul. Told me I can go to USA to get one. Lady was rude on phone.

Did you find this review useful?

0

Charlie275

Reviewed on: Jun 30, 2023

Uhaul cancelled the day before I moved

Uhaul called me the day before my rental and said they had no trucks available when I had "reserved" months in advance. I'm moving from BC to Alberta and have had to scramble to find another solution.

Did you find this review useful?

0

Karl740

Reviewed on: Jun 30, 2023

Worst company ever. Period.

I’m so mad right now. U-Haul calls me this evening (the day before moving day) to tell me there are literally no trucks of any size available for me and there’s nothing they can do. When I became upset the customer service representative said “hold a moment please” and then just hung up. The next one did the same. How is this legal?

Did you find this review useful?

0

Randall

Reviewed on: Jun 30, 2023

Uhaul, go with a different company.

I have personally only written a few reviews in my life, I try to be understanding when difficulties happen but when I spend over two hours on the phone being transferred from department to department without being told I am being transferred and for the person who received the call to only go "Can't help" and hang up the phone. In total I was transferred to 4 different departments was on hold for over an hour and was told to go through the same troubleshooting steps over and over again all because their app requires geo location to verify pick ups, however it apparently cannot detect the location accurate enough to allow you to continue in the process and there is no clear steps in place within this company to handle situations like this. Support training is none-existent and the processes they use for support, at least in my case, ended up being a complete waste of time. *Edit - U-Haul attempts to get out of bad reviews on their application by requesting a review of the location picked up and dropped off. (therefore 3rd party review apps) There is no ability to review the app (which frequently fails) or U-Haul customer service. For the app there is the store reviews but nothing after a service has been completed can be filled out to go over either criteria.

Did you find this review useful?

0

Weaver096

Reviewed on: Jun 29, 2023

Worst experience ever!

Worst experience ever!! Downsized our truck just days before move so how the hell do we have time to get other movers!!! Charged as much for a 5x8 trailer to tow as the cost of the truck. This is a rip off in so many ways and the worst customer service!! You need to rethink how your company is run and don't leave your customers in a panic at a very stressful time. So pissed!!!

Did you find this review useful?

0

Gerald873

Reviewed on: Jun 28, 2023

I've used U-Haul 3 times

I've used U-Haul 3 times, and each of those times, they call you up the day prior and make changes to your reservation. Drop off time, drop off location, vehicle size changes. They're happy to promise something with no interest in delivering what they promise. Worst company.

Did you find this review useful?

0

Raul.White

Reviewed on: Jun 27, 2023

I will never use U-Haul again

I will never use U-Haul again. And I found out that their children (who inherited it) SHOT 2 others - for the inheritance!!! It was doomed from the get-go. A satanic company.

Did you find this review useful?

0

Armando

Reviewed on: Jun 23, 2023

Show more reviews

FAQs by the Kupn Community

If your uhaul vans and equipment states $19.99 per day. And customers are being charged $126.61 per day. That's false advertisement.

Answer this question

Why ppl say uhaul is all that when I had the worse 19 most ? I'm no liar,but I think some reviews are fake. True or false?

Zack.Bishop Mar 26, 2022

My experience with UHaul was a great one. Reviews are important and most are true. All experiences are different. Believe me I've had my share of bad ones as well. If you do reviews be honest. If good is good say it. If bad is bad say it. I rely on honest customers reviews. Many bad reviews are true experiences as well. Anger sometimes leads to a bad review that isnt always all truth.

Brandie.Peck Jan 18, 2022

Not sure but my experience was horrible so bad bad truck they had mileage and gas way wrong -# s did not match at all broke door and dirty dirty truck.

Answer this question

What made you choose U-Haul over similar businesses?

Warren130 May 05, 2023

It was close and thought I could save money. Wrong! They charged way more than the contract stated and then charged my card more later or should I say stole and then tried and tell me (customer service rep) when I called bout it that I should have read the contract better. This company sucks!

Arianna792 Jan 19, 2022

Thought it would be cheaper but worst experience ever and they stole lots of $ from me.

Naomi.Anderson Mar 17, 2020

Thought was cheaper, but they'll charge you more than what the contract says, and they always ask u to put card on file that is so they can steal.

Answer this question

Is U-Haul a scam or a legit company?

Beatrice566 Jun 01, 2023

Seems like they don't care that their trucks are being used by drug dealers

Janice E. Jun 19, 2022

UHAUL IS CHEATING PEOPLE OUT OF THERE MONEY. OVER CHARGES BY CHEATING YOU. There equipment clearly stated rent me $19.99per day. Not $109. Or $126.61. Per day.

Jackson822 Mar 18, 2020

Based in Arizona... no telling! I used to live in az and about 15 years behind most major states.

Answer this question

How easy is it to get a hold of customer service at U-Haul?

Aaron248 Mar 17, 2020

It's not easy I rented almost 2years and each time, Hold Time was 30-45 mins and if you catch them in a lie, they see your number and have you on hold as stated above all truth I will never trust them with my things again! "Do not use" their service.

Brad.Chapman Jul 24, 2019

UHaul.com is all you need. They take care of everything.

Answer this question